I am not able to create an account with f9infotech.atlassian.net. I need to know who has used this

Question

I am not able to create an account with f9infotech.atlassian.net. I need to know who has used this account

Tomislav Tobijas · Answer

Hi @Melvin John

Just to add to what A A Ron mentioned 😄, Cloud site URLs (*.atlassian.net) must be unique, so it's possible that someone has already registered the name you're trying to use.

If you already have an Atlassian organization associated with your company, there's one thing worth checking:

* Go to Atlassian Administration.
* Navigate to Apps → Shadow IT → Shadow IT apps.
* Check whether the site appears in the list of discovered apps.

This feature requires Guard Standard and can help identify sites created by your organization's managed accounts, including information about administrators and activity. Docs can be found here: Control your shadow IT footprint 📚

However, this won't necessarily identify the site you're looking for, particularly if it was created by someone outside your organization.

As for contacting Atlassian, you can try:

* Atlassian Technical Support – to ask whether they can investigate the unavailable site URL.
* Atlassian Pricing, Billing & Licensing Support – for account or subscription-related assistance.

If you're having trouble submitting a request through the latter, I've also prepared a step-by-step guide.

Keep in mind that Atlassian may not be able to disclose another site's administrator details due to privacy and security restrictions, nor can I guarantee that the URL can be reassigned. 👈

If you don't have access to the existing site, using a slightly different site URL may ultimately be the simplest option.

Cheers,

Tobi

Melvin John · Answer

How do I create a support ticket? I am not able to find an option for it. Could you please share the URL if possible?

A A Ron Geister [Trundl] · Answer

@Melvin John,

Hello,

welcome to community. When it comes to subdomain being taken and not useable you will need a support ticket to try and clear it up. Do you owe that f9infortech domain? I know there are times there are issue with a claimed domain and or subdomain it can be a hassle for all parties. I recommend trying another flavor of the same subdomain and or put in a support ticket.

Hope all is well and this advice helps you,

A A Ron