Hello there, i successfully connected our M365 Copilot Connector to our Jira instance. It´s working good. But i´m not sure, if the Connector has access to the Comments from a issue. I don´t find the "Comments" field in the Connector settings. One Copilot chat gave me comments of a issue. Another Copilot chat told me, that the connector doe´nt have access to the comments section. Now i asked him which fields he really indexed for comments: * * I would be happy, when you guys please can tell me, if the Copilot Connector supports the comments. Because i need to index the Changings, comments from a issue. I read, that the Connector does NOT support indexing the Work Logs? I also would need the work logs. How can the Connector give you a complete picture about a issue, when he doesnt have the comments and work logs :) Any input is appreciated. Thanks a lot :)

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Jira Cloud M365 Copilot Connector - Comments and Work Logs?

QMSpot | Patrick Gehlich

Hello there,

i successfully connected our M365 Copilot Connector to our Jira instance.
It´s working good.

But i´m not sure, if the Connector has access to the Comments from a issue.
I don´t find the "Comments" field in the Connector settings.
One Copilot chat gave me comments of a issue.
Another Copilot chat told me, that the connector doe´nt have access to the comments section.

Now i asked him which fields he really indexed for comments:
<discussion_thread>

<discussion author="…" timestamp="…">

I would be happy, when you guys please can tell me, if the Copilot Connector supports the comments. Because i need to index the Changings, comments from a issue.

I read, that the Connector does NOT support indexing the Work Logs?

I also would need the work logs. How can the Connector give you a complete picture about a issue, when he doesnt have the comments and work logs :)

Any input is appreciated. Thanks a lot :)

Accepted answers

Sarah Marenchino | Devoteam

Hi Patrick,

I checked Microsoft's official documentation, and there's an interesting distinction between what the connector retrieves and what it actually indexes.

Comments: Microsoft explicitly documents an API call retrieving issue comments and attachments, including the read:comment:jira scope. So comments are definitely part of the connector's data retrieval process. However, the documentation doesn't clearly confirm how their content is indexed or exposed to Copilot.

Worklogs: I couldn't find worklogs among the documented indexed properties or API endpoints. Native support therefore remains unconfirmed.

Changelog: The connector also requests expand=changelog, but again, this doesn't necessarily mean the full change history is searchable through Copilot.

I'd recommend testing with a unique phrase present only in a Jira comment, then checking whether Copilot can retrieve it with an accurate source reference.

For comprehensive issue analysis, including worklogs and change history, a custom integration using Jira REST APIs may be necessary.

Official documentation:
https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/jira-cloud-deployment

Hope this helps clarify the distinction!

All comments

Sarah Marenchino | Devoteam

Hi Patrick,

I checked Microsoft's official documentation, and there's an interesting distinction between what the connector retrieves and what it actually indexes.

Worklogs: I couldn't find worklogs among the documented indexed properties or API endpoints. Native support therefore remains unconfirmed.

Changelog: The connector also requests expand=changelog, but again, this doesn't necessarily mean the full change history is searchable through Copilot.

I'd recommend testing with a unique phrase present only in a Jira comment, then checking whether Copilot can retrieve it with an accurate source reference.

For comprehensive issue analysis, including worklogs and change history, a custom integration using Jira REST APIs may be necessary.

Official documentation:
https://learn.microsoft.com/en-us/microsoft-365/copilot/connectors/jira-cloud-deployment

Hope this helps clarify the distinction!

QMSpot | Patrick Gehlich

Hi Sarah,

thank you so much for your Feedback :)
I can confirm now, that Copilot reads the Comments and can answer in the Chat (Copilot licensed)

But like you said, the documentation part of MS is tricky (as usual ^^)
The API states, that comments are read.
The Documentation does not mention the comments.

But now, 2h after the indexing also the comments appears :)

I try to find a solution now for the work logs.
I think i can build a Atlassian Automation which copy the work log into the comments.

Using Copilot which has access to Jira is highly convenient

Sarah Marenchino | Devoteam

Hi Patrick,

Thanks for confirming! That's useful feedback, especially the indexing delay.

Regarding your worklog workaround, Jira Automation does support a Work logged trigger for created, updated and deleted entries, along with smart values such as {{worklog.timeSpent}}, {{worklog.started}} and {{worklog.comment}}.

So your approach is technically feasible.

One thing I'd watch out for is data consistency: if a worklog is later edited or deleted, the copied comment won't automatically reflect that change.

I'd also check worklog visibility restrictions before duplicating content into comments.

If you test this approach, I'd be interested to know whether Copilot consistently picks up the generated comments after reindexing!

QMSpot | Patrick Gehlich

Thank you :)
I will let you know, when we create this automation and how it would work.

Have a nice day.
Patrick