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How do I force an issue to resolve

Jon-Luke West

I have issues that I would like to mark as resolved. I have set a resolution on the issue and have even made sure that my workflow was cnfigured to throw an "issue resolved" event when I go through a particular transition, but there does not seem to be anything I can do to manually trigger the issue to be marked as resolved and dated without moving it to the resolved status.

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Tarun Sapra

To update the resolution of an issue during transition you don't need to move it to resolve status and neither do you need to trigger issue resolve event on a transition which is actually not resolving an issue. you can do like explained in the link -

https://confluence.atlassian.com/display/AOD/Advanced+workflow+configuration#Advancedworkflowconfiguration-Usingapostfunctiontosetafield

You can use an Update Issue Field post function to set the value of an issue's field after a particular transition is executed.

For a particular step in a workflow, you might need to create a transition that moves the issue to a closed status. As part of this transition, you might want to automatically set the Resolution field, as described below

Jon-Luke West

I have tried all of that.

I am trying to trigger the "Resolved" field date stamp on issues. With or without a transition I cannot do it. Currently my service desk reports less issues resolved than actually are because I cannot trigger those issues to be marked as resolved according to JIRA.

Tarun Sapra

Ok, so If i understand you correctly you want the issues to be resolved right? so that they have the resolve status and resolve date? To be honest I am not very sure why it's not working for you right now, but if oyu want to bulk update your issues to resolve you can use the buil-in script of script runner plugin - bulk fix resolutions - https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts#Built-InScripts-BulkFixResolutions

Fernando Ducloux

Hi Jon-Luke,

When you transition issues to the closed state, are you asking the user to complete the Resolution field?

If you chose not to display one last screen, you could automatically set the resolution in the workflow.

Regards

Kris Saw

Hi Jon-Luke,

When you transition issues to the closed state, are you asking the user to complete the Resolution field?

If you chose not to display one last screen, you could automatically set the resolution in the workflow.

Regards

Hossam Khalil

Hi Fernando,

Let's say i want to resolve a master TIcket, and have all duplicate TIckets resolved as well. But they all have resolution screens.

So, how i bypass the resolution screen in multiple linked Duplicate Tickets?

Can you please help?

Thanks

hossam

Nic Brough -Adaptavist-

You don't. The resolution screen is there for a reason, it's asking the user for information.

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