Bitbucket says We couldn’t log you in. I can login to atlassian id, community, but logging in to bitbucket.org displays this error. Tried different browsers
Hello
Since you can access your Atlassian account and have already tested different browsers, your Bitbucket account might be inactive.
Atlassian confirms this in their official KB.
Only Atlassian Support can verify and reactivate it. When did you last log in to Bitbucket successfully?
Best, Arek 🤠
About couple of years. I just can not find out how to reactivate my account. Official kb says about community support ticket - haven't found how to raise it
Hi @Роман Зайцев,
After two years the account has most likely been deactivated for inactivity, which is what that KB means. The "community support ticket" link in it goes to this Bitbucket board, so this thread is where it points. Bitbucket support staff have reactivated dormant accounts from threads here before.https://support.atlassian.com/bitbucket-cloud/kb/we-couldnt-log-you-in-error-message/
On a similar thread Arek suggested the purchasing and licensing contact form, and that person had their account back the next day. Choose "Your Account". Say you can't get into Bitbucket or submit a ticket.https://www.atlassian.com/company/contact/purchasing-licensing
Either way, give the email on the account and roughly when you last logged in. Once you're back in, check bitbucket.org/account/workspaces/deactivated in case the workspace was deactivated too.
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