When whe get voice call/notification for JSM alerts, can we customize, edit, remove the numbered options? for example can we remove "press two to close the alert" ?
Basically the answer is no.
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/
The best way to engage customization is to use the Jira Mobile app and to employ custom actions in Operations if you require any (generally you'd be best able to do a lot of that at the Operations Console anyway). At least this document lists all the options you do have with your phone option.
If you need more information on custom actions I can dig out my notes - its a little bit involved.
I figured that was the case. Thanks for the reply.
I'd flag this under the "Operations needs more love" category - one can hope they will continue to expand on their platform in the months to come.
Ops needs lots of love, we were sold on converting from OpsG to JSM Operations, said everything would be the same. Once we got to JSM everything was indeed not the same lol. 🤣
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