Cancel unpaid invoice after deactivating products

Question

My invoice IN-008-703-602 (USD 86.29) was issued on 19 Oct. The payment failed, and I deactivated all products on 20 Oct. I can’t get the billing support form to show a message box. Could someone raise a billing ticket to void this invoice? Thank you.

Tomislav Tobijas · Answer

Just to add to the suggestions above - I recently put together a step-by-step guide on contacting Atlassian Billing & Licensing Support.

It includes screenshots of the submission process and explains what to do if you can't find the Submit button or get stuck with the suggested help articles.

Hopefully, it helps! 🙂

Cheers,

Tobi

Arkadiusz Wroblewski · Answer

Try one more time without login in Incognito Window Collaboration software for software, IT and business teams | Atlassian

If that won´t work i will escalate that.

Sahas Suraweera · Answer

Hi Jeroen, thanks for replying.

Yes, I used that exact page (purchasing-licensing). I selected “Manage payment methods and request invoices”, then the topic “Payment and credit card issues”, then added my site and the 3 entitlement numbers. After that, there’s no text box to describe my issue and no submit button, only suggested help articles.

I just want invoice IN-008-703-602 cancelled, since I deactivated all products on 20 Oct. Is there a different topic I should select to get a message field?

Thanks!