nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Subject: Urgent – All Bitbucket Repositories Have Disappeared

Suporte Sistemas

Hello Atlassian Support,
All my Bitbucket repositories have suddenly disappeared from my account. I can no longer see or access any of them.

I have not deleted or made any changes to these repositories. I have reviewed the responses provided to other users experiencing similar issues. However, since each case is handled individually, I need specific assistance with my situation, which is why I am opening this support ticket.

Could you please investigate this issue urgently and help me restore access to all my repositories?

Thank you for your support.

Accepted answers

All comments

Arkadiusz Wroblewski

Hi, @Suporte Sistemas welcome to the Community! 🙂

Just to clarify, this is a public Community discussion, not an Atlassian Support ticket.

First, check these two places:

Deactivated workspaces
Your avatar → All workspaces

Atlassian previously deactivated unused Free workspaces, and Bitbucket can also open a different workspace by default.

Does your original workspace appear in either location?

If neither helps, Bitbucket Support will need to investigate your account and confirm whether the repositories are recoverable.

Best,

Arek🤠🧙‍♂️

Suporte Sistemas

Hello,

Thank you for your response, and I apologize for opening this as a support ticket!

Yes, I checked the locations you mentioned, but the repositories are not showing up, as you can see in the attached screenshots.

There are a few additional points I forgot to mention:

This account has administrator access to the repositories.
The workspace is on a paid plan, not the free plan.

Arkadiusz Wroblewski

Hm, I don't wanna speculate. I recommend opening a ticket. http://support.atlassian.com

Best,

Arek🤠🧙‍♂️

Suporte Sistemas

Thank you for your attention.

Arkadiusz Wroblewski

We are community members, so at this point, I think it is especially appropriate to write a Support ticket, especially when you have a paid subscription.