Bitbucket suddenly downgraded to Free plan despite October invoice being paid

Domus Ludus

I paid my October invoice, but yesterday, October 16, I suddenly found that I could no longer push anything to my repositories.

I've just discovered that my workspace has been moved to the Free plan, even though I never cancelled or changed my subscription.

I can't work because of this issue.

Is this a bug on Atlassian's side?

My situation is very similar to this one:

However, in my case, the payment was successfully processed, and there are no payment issues.

Has anyone else experienced this problem? How can I get my paid plan restored as soon as possible?

https://community.atlassian.com/forums/discussion/2829344/i-have-paid-invoice-and-still-same-issue-occurs-when-ever-pushed-data

Arkadiusz Wroblewski

Hi, welcome to the Community @Domus Ludus ! 🙂

That's strange, especially with an already paid invoice.

Check Workspace settings → Plan details to see what subscription is currently active.

You can also contact Atlassian Billing & Licensing with your workspace URL and payment confirmation.

They can check what happened and help restore your plan. Don't pay again before they investigate. We cannot confirm that as we are Fellow community members.

Best,

Arek🤠🧙‍♂️