Request to recover legacy Bitbucket Issues data after August 20 sunset

Question

Could an Atlassian support engineer please check whether the legacy Issues data for our workspace/repo still exists in any form, including backups, retained backend data, snapshots, or internal storage, and whether Atlassian can provide us with an export or temporarily restore access so that we can retrieve it?

How can I elevate this to an Atlassian support engineer?

Arkadiusz Wroblewski · Answer

Hi @Jai Sachdev

Unfortunately, Atlassian states that deleted Bitbucket metadata cannot be recovered after 7 days:

https://support.atlassian.com/bitbucket-cloud/kb/does-bitbucket-cloud-backup-my-repositories/

Bitbucket Support has helped raise tickets for similar cases here.

I suggest asking there for assistance. Only Atlassian can confirm whether anything remains recoverable.

https://community.atlassian.com/forums/discussion/3281248/urgent-request-to-recover-legacy-bitbucket-issues-data-after-august-20-sunset

Best,

Arek🤠🧙‍♂️

Martin Runge · Answer

Hi @Jai Sachdev ,

Welcome to the Atlassian community!

As far as I know Bitbucket Issues and Wikis were fully removed on August 20, 2026 (official sunset announcement), so only Atlassian can confirm whether any of your data is still retained. You could open a ticket right away via Atlassian Support and include your workspace and repository names.

Cheers, Martin