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Unable to download the data in Jira filters section

Tom George Menachery

I have been trying to download jira data onto excel for a while i keep getting error. i have tried on different browser also tried re-login. It seems to be working fine for everyone else.

Accepted answers

Natalia_Kovalchuk_SaaSJet_

Hi @Tom George Menachery!

Here are a few things I'd suggest checking:

Try a different network (e.g., a mobile hotspot). As I know, Atlassian has documented instances of Jira exports failing due to some connections being blocked by network settings.
Try exporting fewer work items. Narrow your JQL filter and see if a smaller export works.
Export only the fields you need rather than all of them. Certain custom fields or large exports can cause problems.
Ask your Jira admin to compare your permissions with those of a colleague who can export successfully.

Atlassian also has a support article about this exact export error, that can help you.

As a workaround, you can also try exporting via a Marketplace app such as Issue History for Jira (Work Item History). That supports Excel and CSV exports across multiple work items, including their change history if that's the data you're after.

Hope this helps!

All comments

Martin Runge

Hi @Tom George Menachery,

Since it works for everyone else, I would look at your personal column setup first, because Export > Export Excel CSV (current fields) uses your own column configuration, and a single broken or removed custom field column can make the export fail just for you.

I would try Export Excel CSV (all fields) as a quick test, and if that works, reset your columns in the list view via Columns > Restore defaults (or remove recently added fields one by one) before exporting with current fields again.

Cheers, Martin

Lucija Maric

Hi @Tom George Menachery,

Since you've already tried different browsers and logging in again, I'd suggest checking these two resources:

Atlassian Support: How to fix the "We couldn't export your issues" error — this covers troubleshooting steps for this specific export error.
Community discussion: "We couldn't export your work item" error in Jira — another user reported the same issue here, so it's worth checking whether the suggested solutions help in your case.

Hopefully one of these helps you get the export working again! 🙂

Tom George Menachery

Thank you for the response. The export is not working for any type. even after restoring the defaults, it is not working

Tom George Menachery

Thank you for sharing this. But i believe the options mentioned there isn't available for jira now. The options mentioned are not present there

Arkadiusz Wroblewski

Hello @Tom George Menachery

I starting to think Maybe WebSocket connections are being blocked?

Atlassian confirms this can cause exactly this error:

https://support.atlassian.com/jira/kb/how-to-fix-we-couldnt-export-your-issues-refresh-the-page-and-try-again-error-during-export-operation/

Best,

Arek🤠🧙‍♂️

Tomislav Tobijas

A couple of questions @Tom George Menachery (if you haven't resolved this already):

Have you tried exporting from another device or network (e.g., a mobile hotspot)? 👀
Are other users experiencing the same thing when they use the same filter and column display (this goes in the direction Marting pointed out; although I'm suspecting the result will be the same — they can export it and you can't)?
Btw, I'm assuming you're using native exporter and not some third-party solution?

If #1 works, it could point to a corporate proxy, firewall, or WebSocket-related restriction, as Arek pointed out.

Otherwise, I recommend contacting Atlassian Support with the error details and the troubleshooting you've already done. Note that you need to be an app admin (and on a paid plan) to raise a ticket there 🎟️ If you're not an admin, you can ask one to raise a ticket on your behalf.
And a hint/tip: you'll probably need to prepare/generate a HAR file for further analysis. 🧑‍💻

Cheers,
Tobi

Natalia_Kovalchuk_SaaSJet_

Hi @Tom George Menachery!

Here are a few things I'd suggest checking:

Try a different network (e.g., a mobile hotspot). As I know, Atlassian has documented instances of Jira exports failing due to some connections being blocked by network settings.
Try exporting fewer work items. Narrow your JQL filter and see if a smaller export works.
Export only the fields you need rather than all of them. Certain custom fields or large exports can cause problems.
Ask your Jira admin to compare your permissions with those of a colleague who can export successfully.

Atlassian also has a support article about this exact export error, that can help you.

Hope this helps!

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