We know JSM is no longer just for IT queues. HR uses service request forms for onboarding, Finance for expense approvals, Marketing for campaign requests—and it all lands in the same Jira instance used by the engineering team.
The problem: reporting is still designed for Jira power users. If the HR team wants to know how many onboardings are pending this week, the usual options are asking someone in IT to create a filter—or forcing themselves to learn JQL just to see a single number.
Mindpro Insights changes that: building a dashboard is a matter of pointing, dragging, and selecting—no JQL knowledge required. Its 80+ pre-configured metrics cover both technical workflows and service request flows, allowing non-IT teams to build and maintain their own dashboards independently. They can track SLAs and service bottlenecks without relying on manual exports.
If the current status for your HR or Finance team in Jira is still "ask IT," it’s worth seeing what changes when no one has to ask anymore.
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