Urgent: Request to reactivate deactivated Free subscription & recover data (goshtanarnata.atlassian.

Question

Hello Atlassian Support Team,

I am writing regarding the deactivation of my Jira Free subscription due to inactivity.

I received a notification email around August 20 stating that my site/account was scheduled for deactivation due to inactivity. Unfortunately, I could not log in at that time, and my site [https://goshtanarnata.atlassian.net/](https://goshtanarnata.atlassian.net/) is no longer accessible.

Here are my account details:

* Account email: goshtanarnat@gmail.com

This site contains a critically important project for me. Could you please check if my site data is still within the retention window and help me reactivate my subscription and restore my project data?

Thank you very much for your assistance.

Best regards,

Nata Hoshtanar

goshtanarnat@gmail.com

Samuil Enchev · Answer

Hi @Nataliia,

I just checked and can see that your free Jira instance has been reactivated following the creation of CA-4264196 support ticket.

Should you need further assistance with anything, please let me know.

Best,

Samuil

Joseph Chung Yin · Answer

@Nataliia

Since the deactivation notice was back in August 20th, more than likely it is passed the Self-Service process date frame (within 14 to 15 days).  You will need contact

https://www.atlassian.com/company/contact/purchasing-licensing#/

asap.

In addition, here is a support KB how reactivate a subscription -

https://www.atlassian.com/company/contact/purchasing-licensing#/

Hope this also helps.

Best, Joseph Chung Yin

Arkadiusz Wroblewski · Answer

Hello @Nataliia

To add the direct contact route to Viswanathan’s reply: you can contact Atlassian’s Billing and Licensing team even on a Free plan. Select Your account → Reactivate subscription and include your site URL and the August 20 notification.

Please submit that request as soon as possible. The warning date alone doesn’t establish when your site was deactivated, so Atlassian will need to confirm whether its data is still recoverable. If the data has already been permanently deleted, reactivating the subscription won’t restore it.

Best,

Arek🤠