Unable to reactivate deactivated workspace gzshifuchurchit – original owner account inaccessible

Question

Hello Atlassian Community,

I am one of the core developers of the Bitbucket workspace gzshifuchurchit.

This workspace contains an important project that we developed for our church. Due to work and personal commitments over the past few years, development was paused for a long time, and unfortunately we did not notice Atlassian’s notifications regarding the cleanup of inactive workspaces.

We recently had the time and resources to resume development, but we found that the workspace had been deactivated due to inactivity.

When we access the workspace, Bitbucket still shows the following message:

“Workspace deactivated. This workspace and its content have been deactivated due to inactivity. Contact your workspace admin to reactivate it and avoid permanent deletion.”

We tried to reactivate the workspace ourselves, but we are unable to do so because we no longer have access to the original workspace owner’s email account.

The original owner email was:

gzjdjsft@126.com

Since this workspace and its repositories are very important to our church project, we would greatly appreciate it if an Atlassian or Bitbucket support representative could help us manually restore the workspace or assist us in regaining access to the repositories.

We are happy to provide any additional information needed to verify our relationship with the workspace, including repository names, historical details, account information, commit history, or other evidence.

Thank you very much for your help.

Best regards,

Jeremy

Jimru Easter · Answer

hi Jairo, I have got the email account back and I could reactivate the workspace. No issue now, thanks

Jimru Easter · Answer

Hi Jairo,

Thank you for your reply.

I tried the Atlassian Support contact page you provided. However, because this is a Free Bitbucket workspace, the support portal does not allow me to submit a support ticket and only redirects me back to the Atlassian Community.

So unfortunately I am currently stuck in a loop: the Community directs me to Support, while the Support portal directs Free Bitbucket users back to the Community.

The workspace gzshifuchurchit is still showing as deactivated due to inactivity, rather than permanently deleted. We are unable to reactivate it ourselves because we no longer have access to the original owner account (gzjdjsft@126.com).

Since Community members do not have access to restore the workspace, would you please help escalate this case internally to a Bitbucket Support engineer, or advise how I can submit a recovery request despite the workspace being on the Free plan?

We are happy to provide any information needed to verify our relationship with the workspace and its repositories.

Thank you very much for your help.

Jairo Merea · Answer

Hi Jeremy,

In the community forum, we don't have access to verify your identity or restore workspaces.

I recommend opening a ticket directly with the support team so they can help you recover the account: https://support.atlassian.com/contact/#/

I hope you can get it back soon ;)