I have a few Request issues are still in Opened state, but has no Begin Work button to go to the next state. Any idea why?jira_open.png
jira-cond.png
Somehow this ticket got messed up. Run the Integrity checker in the admin screen and see what happens to this ID. As a workaround, clone this ticket so you can start working on it.
Ref: https://confluence.atlassian.com/display/JIRAKB/Missing+Available+Workflow+Actions
Check if you have transition issue permission, or check if there are any conditions in your workflow that are currently not met.
1. Issue security is currently not enabled for this project. 2. Where shall I check the condition? I attached another image of the Opened state.
Udo is referring to your project's "Permission Scheme". Check if you have the ability to work on tickets, assignable user. Then counter check if you have that role.
Well the first thing to check is as Gabrielle said, the permission scheme. Look who has transition issue permission (or you can use the permission helper to find out if you have that permission). If you have that permission there is another possible restriction hidden in your workflow. Look at all transitions ("Begin Work" and "Suspend") and check what conditions are defined (there might be things like "only users in Role xxx can use this transition" or similar)
The Integrity checker fixed my issue or you can use David's change type workaround in the comments section of the above link.
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