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Jira not showing after installation

Eric Van Pyrz

Just installed Jira on a clean install of CentOS 6 w/ apache on it. I plan to also install conflunence and use virtual hosts to proxy the ports for both applications. However, after installing Jira ad starting the service, I am not able to access the installation through the server's IP w/ the 8080 port. I'm sure I missed something pretty obvious, but any guidance will certainly be appreciated!

Also, for anyone who can recommend certain things to avoid (or make sure to do) when installing both of these applications on the server w/ Apache, let me know!

--Eric

Accepted answers

All comments

Nic Brough -Adaptavist-

Start with a look at the application log file - there are probably warnings or errors in there.

Eric Van Pyrz

This is what I found in the startup logs:

2014-02-04 20:46:46,920 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] Running JIRA startup checks.

2014-02-04 20:46:46,920 localhost-startStop-1 FATAL [atlassian.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.

2014-02-04 20:46:46,991 localhost-startStop-1 INFO [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml

2014-02-04 20:46:47,475 localhost-startStop-1 WARN [jira.config.properties.ApplicationPropertiesStore] Exception getting property 'jira.trustedapps.user.name.transformation.policy.class' from database. Using default

2014-02-04 20:46:48,241 localhost-startStop-1 ERROR [jira.web.dispatcher.JiraWebworkActionDispatcher]

******************************************

JIRA startup failed, JIRA has been locked.

******************************************

Feb 04, 2014 8:46:48 PM org.apache.catalina.startup.HostConfig start

SEVERE: Unable to create directory for deployment: /opt/atlassian/jira/conf/Catalina/localhost

Feb 04, 2014 8:46:48 PM org.apache.coyote.AbstractProtocol start

INFO: Starting ProtocolHandler ["http-bio-8080"]

Feb 04, 2014 8:46:48 PM org.apache.catalina.startup.Catalina start

INFO: Server startup in 18713 ms

darylchuah

Hi Eric

The stack traces you are facing seems to related to the following knowledege base article:

Tomcat is reporting the scratchDir specified is unusable

Please give it a try and see how it goes

Eric Van Pyrz

Hey Daryl,

Followed those instructions, unfortunately, same issue upon restarting Jira. I'm not sure if this is related, but Confluence is throwing this 500 error...

com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getGlobalSettings(ConfluenceEncodingFilter.java:45)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncodingInternal(ConfluenceEncodingFilter.java:35)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncoding(ConfluenceEncodingFilter.java:27)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:38)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)

If you think it's worth installing piece by piece overagain on a clean OS install, I can make better notes of what I do, and if the same issue

comes up again, hopefully that can help solve the issue, and anyone else who bumps into similar circumstances.

Let me know what you think.

--Eric

Norman Abramovitz

This looks more like ownership/permission problems. Are your directories owned by the same userid that the Jira process is running under? It could be the web server not having the proper access to the Jira directories.

Eric Van Pyrz

As far as I can tell, yes. I used the express installer, so it created the directories under the "jira" user, right? I'm running the startup script under root.

Nic Brough -Adaptavist-

Yes, but you need to physically check this. Make sure the directories it's trying to access are all owned by the Jira user, and have full r/w for that user and so-on

Eric Van Pyrz

Just looked through the jira directory and sub direcories. everything is r/w for the user jira with the exception of "catalina.pid" in the work folder, which is owned by root.

Sameera Shaakun2

I don't think express install is a good idea. I think it will definetely work if you install it using tar.gz bundle. Another thing is, it's not a safe practise to run tomcat as root.

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