Email Event Notification for Events "Resolved" and "Closed" Not Working - Need Help

Jackson Chen

Hi, I've followed Jira's instructions and set up a notification scheme, associated it with a project, and added email notification for events "issue resolved" and "issue closed" for recipient "reporter". However, when a ticket is resolved or closed in said project, no email notification is sent to the reporter of the ticket. Any ideas?

Note: the email notification I've configured for event "issue created" for the same notification scheme and project works just fine (sending it to a single email [distribution list] account). So, the SMTP configs are shouldn't be an issue here. Thank you in advance for your response!

Nic Brough -Adaptavist-

Good start - as you say, if one email goes out, then the email server and process there is fine.

Next things to check (as your notification scheme sounds fine)

Check that the reporter really is nominated in the field (it's possible to set up Jira so that reporter can be changed from "current user")

Check that the reporter has a valid email address that Jira happily delivers to - use "mail servers" -> "send test email"

Finally, is it the reporter making the changes? If it is, check that they do not have "do not mail me on my changes" set in their profile.