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project role user limit

Jeanne Howe

Is there a limit as to how many users can be in a Project Role? I have one project that is getting an error any time the try to add users to a specific project role. This Project Role (Agents) currently has 325 users. We can still add users to other Projects Roles (ie Developers, Stakholders) within the same Project

Accepted answers

Jeanne Howe

To resolve this issue, we had to create a second project role with the same permissions as the the first project role

All comments

Nic Brough -Adaptavist-

Technically, there's a limit, but it's way above 325.

I think you need to check your licencing though - specifically for Service Desk, as that limits the number of agents you can have overall, and I suspect that's the problem.

Shayne _Atlassian_

I think Nic is likely correct about this being a limitation on your licensing, not on the number of users allowed in a Project Role in general. If your license allows for more than 325 Service Desk Agents, then it may be helpful to let us know what error you're seeing when you try to add more users to the Role.

Jeanne Howe

Thanks Nic, but we don't have Service Desk installed. This is just a regular project role.

Nic Brough -Adaptavist-

Hmm, with no service desk, there's nothing to stop you adding people to roles at all (and Service Desk only applies specifically to Agents) So, the question now is "what error are you getting"?

Jeanne Howe

The error looks like this

upload.png

Jeanne Howe

Image attached to question

Jeanne Howe

To resolve this issue, we had to create a second project role with the same permissions as the the first project role

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