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The Rovo desktop APP always auto reset after sign in

Mingxu.Wang

Accepted answers

Mingxu.Wang

Thanks for your reply.

Re-installing the APP does not resolve the issue.

The issue has been fixed in the latest update (via the update prompt shown during sign-in).

All comments

Nilesh Bhalerao

Hello @Mingxu_Wang ,

FYI my response is not related exactly to your questions but this will support.

following features are currently out of scope and must not be used with Protected Health Information (PHI) its not HIPPA Compliant

Rovo Chrome Extension
Rovo CLI
Rovo MCP
Rovo Mobile App
Rovo Desktop App

Source - AI Trust | Atlassian

Viswanathan Ramachandran

Have you tried to uninstall completely and reinstall the app?

It could be local cache in your system folders contributing too. Close the app, close all the browser sessions, remove the local cache folders, temp data from your system. As the app uses browser session cookies, try to clear your browser cookies completely.

When you want to start, sign-in from incognito mode, install the app and follow the rest..

If you have another laptop or desktop, try to see if the issue persists there too.

If the problem continue to persists, please raise a support ticket with Atlassian.

Tomislav Tobijas

@Mingxu_Wang I haven't used the app for a week or so; I just tried it and experienced the same thing (on Windows). I tried removing the app and reinstalling it, but I'm stuck with the latest installer I got from here. 🫤

Step 1 would be trying to reinstall it, but if you do stumble upon same installer issue (mine couldn't find 2 files in TEMP required for installation), let me/us know here, or maybe even better - reach out to the Atlassian Support team.

Nisha Bharti

I've seen a version of this too. A few things worth checking before opening a support ticket:

Check the Rovo Desktop logs (Help → View Logs, or the log folder in the docs) right after it resets, usually points to whether it's a token/session issue or a network drop during the handshake.
If you're on SSO, try a fresh sign-in in an incognito browser window first, then launch the desktop app. Sometimes a stale browser session gets reused during the desktop auth flow and causes exactly this kind of loop.
Fully quit the app (not just close the window) before retrying on both Mac and Windows the process can hang around in the background and interfere with the next sign-in attempt.
If none of that fixes it, this looks like the kind of thing that's usually backend/provisioning related rather than a local install problem, especially if it's consistent every time. Atlassian Support will be able to check your account's auth logs, which isn't something we can see from here.

If you can share whether this happens on every sign-in or just sometimes, and whether you're on SSO or a regular Atlassian account, that'll help narrow it down further.

Mingxu.Wang

Thanks for your reply.

Re-installing the APP does not resolve the issue.

The issue has been fixed in the latest update (via the update prompt shown during sign-in).

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