While setting up our jira-environment, we did "some" testing. Now, nearing the conclusion of that process and were about to clean up to get ready for production, we stumbled upon the problem that certain issues could not be deleted. Description: * The issues in questions are subtasks, whose main-task was (apparently) successfully deleted by bulk action. * The issues in question can't be found in the jira-database, they only show in the GUI (like filter results) * The server has already been restartet * indexing ran through several times, no errors in the log * though the issues are visible, the can't be opened* error message: "The operation that you wish to view does not exist. If the message your opinion is wrong, please contact your JIRA administrators. Back to Search" (rough translation) * trying to access the issue-controls results also in an error:* "The resource https://#host#/rest/api/1.0/issues/33577/ActionsAndOperations?atl_token=BB91-22HB-IFCI-L6K1|636a3672d0fc2780cafb5e240f160847ff2eaa6f|lincan not be found." (again rough translation) Any ideas or do i have to open a support request? Thanks in advance, Christian

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Undeletable issues

Christian Juny

While setting up our jira-environment, we did "some" testing. Now, nearing the conclusion of that process and were about to clean up to get ready for production, we stumbled upon the problem that certain issues could not be deleted.

Description:

The issues in questions are subtasks, whose main-task was (apparently) successfully deleted by bulk action.
The issues in question can't be found in the jira-database, they only show in the GUI (like filter results)
The server has already been restartet
indexing ran through several times, no errors in the log
though the issues are visible, the can't be opened
- error message: "The operation that you wish to view does not exist. If the message your opinion is wrong, please contact your JIRA administrators. Back to Search" (rough translation)
trying to access the issue-controls results also in an error:
- "The resource https://#host#/rest/api/1.0/issues/33577/ActionsAndOperations?atl_token=BB91-22HB-IFCI-L6K1|636a3672d0fc2780cafb5e240f160847ff2eaa6f|lincan not be found." (again rough translation)

Any ideas or do i have to open a support request?

Thanks in advance,

Christian

Accepted answers

Henning Tietgens

Did you try the integrity checker? Did you do a full reindex or a background reindex? IMO only a full reindex (which makes JIRA inaccessible) removes issues from the index which doesn't exist because the index is deleted and rebuild.

All comments

Joe Pitt

I'd open a support request. I'm surprised you're allowed to delete parents of subtasks throught the UI

Henning Tietgens

Christian Juny

Thank you very much! I was not aware that there was an actual difference between the two, except the obvious locking. The full index did the trick.

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