The administrator of our Trello account is unable to log in because the Atlassian account no longer appears in their authenticator app, and the recovery key/code is not available.
There is no option to recover the account using email, and the SMS verification alternative is also unavailable.
Since no other user in our Trello account has admin access, we are unable to help the administrator regain access or disable the 2-step verification requirement. We suspect this may be related to our organization's security restrictions.
We have also tried contacting our own organization/IT department for assistance, but they do not have any partnership or support agreement with Atlassian and are therefore unable to help us resolve the issue.
How can we resolve this issue and restore access to our admin user? We need assistance with either recovering the administrator's account or resetting/removing the 2-step verification requirement.
We can provide any information needed to verify ownership of the account or organization.
Also when I try to make an Atlassin support ticket for login email issues it is asking me for "What is the site URL of your app within your organization?", but we don't have an organization url..
