I send email to the inbox but Trello recognizes it as an email already sent based on the header subject line. Is this true?
Hi, Brian!
The system determines if a message is original or a response mainly based on the "Message-ID" header data in the e-mail, rather than the subject. If you want to make sure that an e-mail is treated as a new message and create a new card instead of commenting on a existing one, it is advised to start a new e-mail thread from scratch.
Best,
Camilo Galleguillos R.Arctiqcamilo.galleguillos@arctiq.com
It looks like you're new here. Sign in or register to get started.
