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Duplicate tickets(ticket ID being same for both tickets)

vinod Kumar_kiessi

Hi,

In our JIRA system(We are using JIRA 6.2.5.), it is has been observed that there are multiple instances where in 2 tickets with the same ticket-ID(key) have been created. The screen shot of the same has been attached below. Kindly check this and guide me on what i need to do :

remove this duplicate ticket
avoid in future

duplicate.JPG

Accepted answers

All comments

teilor_soares

Hi Vinod. My first recommendation on this would be to check the mail handler in your JIRA instances.

In the past, we saw some cases when a user has two different JIRA instances scanning the same mailboxes, like a production instance and a test instance, and for some reason this would lead JIRA to create duplicate issue numbers in the same project.

Cheers!
Teilor

vinod Kumar_kiessi

Hi Teilor,

Thank you .. for the quick response. i am not able to delete one of them. Can you please guide me how to delete any one of them.

much appreciated ..

thanks,

Vinod.

teilor_soares

Do you mean delete one of the issues or delete the mail handlers?

vinod Kumar_kiessi

i am looking for deleting the duplicate tickets. there are around 10 tickets having this kind of issues.

teilor_soares

If you are having problems in deleting issues, you may want to delete the JIRA cache, do a reindex and then try again to delete the issues.