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Remove email from suppression list

Katie Kermode

Hi, I am unable to receive invitations despite repeated attempts. Can you check if my email is on the suppression list and remove it if so?

Thanks

Katie

Accepted answers

Ben

I can see that you've unsubscribed from product invitation notifications, hence why you're not receiving these.

To resolve this:

In order to receive invitations again, you will need to navigate to your Atlassian account’s email preference center and tick the Product invitations option
Once complete - an admin will need to cancel all pending invitations to all pending resources (ie user groups/repos etc) before sending you a fresh invitation

Cheers!

- Ben (Bitbucket Cloud Support)

All comments

Arkadiusz Wroblewski

Hello @Katie Kermode

I flagged this post for Atlassian Attention. We can´t check that as Community members.

Best,

Arek🤠

Katie Kermode

Thanks!

Ben

I can see that you've unsubscribed from product invitation notifications, hence why you're not receiving these.

To resolve this:

In order to receive invitations again, you will need to navigate to your Atlassian account’s email preference center and tick the Product invitations option
Once complete - an admin will need to cancel all pending invitations to all pending resources (ie user groups/repos etc) before sending you a fresh invitation

Cheers!

- Ben (Bitbucket Cloud Support)

Katie Kermode

Resolved - I had to tick Product invitations in my email preference settings and ask for a new invitation to be sent.

Katie Kermode

Thanks very much, this is resolved

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