https://support.atlassian.com/contact#/
In the "What is your URL?" field, I type in our site name (like the super-sophisticated example shows) and it is 'not found'. That's pretty bad. Can you please fix this?
Hello @Justin Hammack
While I understand your frustration with the message that is displayed being misleading, it is an unfortunate fact that at this time that is the message you will get if you are not authorized to create support cases with Atlassian technical support.
This document outlines who is eligible to open an Atlassian technical support case.
https://confluence.atlassian.com/support/eligibility-for-support-tickets-for-atlassian-cloud-979419943.html
If you are not granted an admin role (i.e. Organization Admin, Application Admin, Billing Admin), or are not the designated Technical Contact for the application for the site URL you enter, you will not be able to open a support case directly with Atlassian. You will have to escalate to the people within your company who are the admins for your Atlassian products, and they can open the support case for you.
Atlassian keeps a record of the specific Atlassian Cloud Accounts that are authorized to create support cases for each site. The support form is taking your account and looking for that association to the site URL you provided. If that is not found then you get the somewhat misleading message that the URL is not found. The more accurate message would be that you are not authorized to open a support case for that site.
Given that we are a user community, and users of the Atlassian products just like you, we don't have the power to change the message that is displayed or the logic that causes it to display.
I hope that provides you with at least an explanation for your experience, though I understand it does not provide the answer/solution you desire.
Hi @Justin Hammack
Hope you are well.
As several Champions suggested already, the reason you're unable to open a technical support ticket is likely because only site administrators have permission to submit technical support requests in Atlassian's support portal. This is a requirement from Atlassian's side to ensure that support cases are managed by someone with the necessary access and context to implement any recommended changes on your instance.
You can contact your site admin and ask them to submit the technical support ticket on your behalf. They can include your details and describe the issue you're experiencing.
Once your admin submits the ticket, they can add you as a participant so you stay in the loop on any updates.Kind regards,Violeta
First, you must be an Admin or Billing Admin to open a ticket.
Second, if you are on a Free subscription, you are limited to community or Billing support.
https://www.atlassian.com/company/contact/purchasing-licensing#/
Best,
Arek 🤠
That's a non-answer. If I can get to the page it should work.
So, free tier gives you a unique atlassian.net host?
Here you get some explanation
https://confluence.atlassian.com/support?act=home
Which Subscription you have ? Free or Standard?
Enterprise, I'm sure, as my company must be paying $$$$ for service.
But the problem has not been addressed.
@Amanda Barber has the answer, but I can't mark it as such.
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