Can't Request Support to Regain Admin Rights to my Own Domain

Question

I'm feeling extremely stuck. I just tried to login to my Jira account for the first time in a while and realized I don't have admin permissions on my site. I'm the only user on the site and own the domain registered...this has been a site only for my own use.

So, I went to the support page to get help and now the support page doesn't recognize my Cloud URL...so, am I just stuck at this point? I don't know where else to go.

Violeta Tuncheva · Answer

Hi @2T Secuurity

I’m sorry to hear you are having issues with admin rights on your site. It sounds like your site may have been deactivated due to inactivity, as @Ajay  _view26_ mentioned.

Because this involves your specific account and billing details, we need to move this to a secure environment where our Billing and Account teams can verify your information and assist with reactivation. For security reasons, we cannot handle these details here in the public forum.

Next Steps:

* Please submit a Billing & Licensing request here.
* Select "Your Account" → “Reactivate Subscription”
* Mention that your site is currently deactivated so our team can prioritize your request and add a link to this Forum post.

Our support team will be able to look into the status of your subscription and help you resolve any outstanding issues immediately.

Kind regards,
Violeta

Viswanathan Ramachandran · Answer

Try and go to this direct URL https://www.atlassian.com/company/contact/purchasing-licensing#/

* Select Your account
* Reactivate subscription
* Choose your site
* Click Need more help
* Submit support ticket
* Enter the details in the description

2T Secuurity · Answer

That makes sense to me...but it doesn't seem like I can even contact support without a proper cloud URL?