How can I cancel my Trello free trial when I am blocked by the “last billing administrator” restrict

stephanie alves rodrigues

I am currently using a Trello free trial, but I do not want to continue with the service.

I have tried to cancel the trial and downgrade my Workspace to the Free plan, but I am unable to do so because Trello says that I am the last billing administrator of the account.

I am therefore requesting that your Billing team manually cancel my free trial and make sure that it does not convert into a paid subscription.

I do not authorize any future charges to my payment method.

Please confirm in writing that:

• My free trial has been cancelled.

• My Workspace will not be charged.

• The trial will not automatically convert into a paid subscription.

• There are no remaining billing obligations preventing the cancellation.

Please help me resolve this as soon as possible, as I have already tried to cancel the trial myself but the platform prevents me from doing so.

Thank you.

Ollie Guan

Hi @stephanie alves rodrigues ,

 

Since the community cannot access your account data, if the UI prevents you from downgrading, please raise a ticket:

• Visit the https://support.atlassian.com/contact/#/

• Select "Billing, payments and pricing".

• Explicitly state that you are the "Last billing admin" and the system is blocking your manual cancellation.