can't access my app. and can't figure out how to get it reactivated. I got a mail about deactivation soon due to inactivity, but I logged on after this. its a simple confluence page with some meeting transcripts and such
Hello @Andreas_Ulvig
Check first:
admin.atlassian.com → Billing → Subscriptions → Inactive
Reactivate a subscription | Atlassian Support
Best,
Arek🤠
Hi @Andreas_Ulvig
On top of what @Arkadiusz Wroblewski suggested, I recommend reading the following article Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline by @Trudy P Claspill
It contains explanation of deactivation policies and offers some remedy options.
Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this.
- To get this resolved, please follow these steps to create a support ticket:
- Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).
- Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.
- Under How can we help you?, select Quotes and Plan Changes.
- Under Choose a topic, select Change cloud plan.
- Fill in the details.
- If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.
In your description, please explain the situation and include a link to this forum post so the agent has all the context.
Welcome to the Atlassian Community @Andreas_Ulvig !
Has your problem been solved?
Fadoua
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