How to require assignee for resolve workflow?

Dustin_5i578c

We do not require an assignee, by default new requests are unassigned.  Normally our Service Desk Agents assign ticket to themselves from the unassigned queue, update ticket as they work the issue, and once complete they resolve the ticket.  Currently if they forget to assign the ticket to themselves they are able to mark a ticket resolved while leaving assignee item blank.  Is it possible for me to require them to designate an assignee when they go to mark it resolved?

 

I would prefer to not require it to be resolved by assignee, as sometimes an agent will mark resolved on behalf of another agent, but I would like to require some assignee to be designated before it is marked resolved.  We are using JIRA Version: 6.3.10 and it is integrated with Service Desk.

Nicolas Bourdages

You can us a Workflow Validator to make sure there's an Assignee

https://confluence.atlassian.com/adminjiraserver070/advanced-workflow-configuration-749383189.html#Advancedworkflowconfiguration-validators

It prevents the transition from taking place unless there's an Assignee.

You could have a post-function to assign to the current user too when setting the issue In Progress.

https://confluence.atlassian.com/adminjiraserver070/advanced-workflow-configuration-749383189.html#Advancedworkflowconfiguration-optionalpostfunctionsOptionalpostfunctions

Both of these options would do what you require.

Good luck!