Hi I'm unable to delete my account getting error that I have active subscription but don't have any

Question

I'm trying to permanently delete my Atlassian account. The deletion page says I'm the last billing admin of a transaction account with active entitlements, but I have no active subscriptions or entitlements visible in my billing account. Please remove the stale billing entitlement/billing-admin association so I can delete my account.
Or delete my acccount completely, my email is lilit12bn@gmail.com

Marc -Devoteam- · Answer

Hi @LilitG

Welcome to the community.

Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this.

- To get this resolved, please follow these steps to create a support ticket:

- Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).

- Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.

- Under How can we help you?, select Quotes and Plan Changes.

- Under Choose a topic, select Change cloud plan.

- Fill in the details.

- If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

Gor Greyan · Answer

Hi @LilitG

Welcome to the Atlassian Community!

The error indicates that your account is still the last billing admin of a transaction account that has active entitlements. Atlassian won't allow the account to be deleted while this association exists.

To proceed, you will need to.

- Change the billing contact/admin to another user, so that you are no longer the last billing contact for the account, or
- Cancel all subscriptions associated with that billing account if they are no longer required.

Atlassian documented it here.

https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

Once there are no remaining billing/subscription dependencies, you should be able to proceed with deleting your Atlassian account.

If you don't see any active subscriptions or don't have an option to change the billing contact, as you mentioned, I would contact Atlassian Billing Support. Community members don't have access to the underlying transaction account or entitlement information, whereas Atlassian Support can check what is still associated with your account:

https://www.atlassian.com/company/contact/purchasing-licensing

Regards,
Gor

LilitG · Answer

I don't have any active subscription, but getting this