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Jira configuration (THROUGH WEB INTERFACE) to send notification e-mail messages to reporters

Curiosity

Hello guys, can anybody tell me configurations through jira web interface for a notification sender after a user/reporter posts a bug?. I've tried steps such as configuring notification scheme, "email me when i make changes" option set but still doesn't get positive results.

I raised this question because I am planning to implement a ticketing system in jira and I'm not sure If there exists of the kind of procedure right now in its system. Thanks

Accepted answers

All comments

Daniel Wester

There are several ways of doing it.

Set up the notification scheme to send emails on the Issue Create event. This will send emails whenever any type of issue is created.
Create a new Event ( https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Event ) and create a 'Bug' workflow. In the 'Bug' workflow trigger the event instead of the Issue Create event in the post condition.
There are several Marketplace Add-Ons that will solve this for you (I'm one of the developers of one of them).

Curiosity

I've checked the notification scheme (in my case I'm using the 'Defaul Notification Scheme') and found that notifications are set for current Assignee and Reporter in the ISSUE CREATED event. Since those where set, I've tried to test by CREATING ISSUE through a secondary email address. The thing is there was no notification received by the email address of the reporter.

Curiosity

Hello, have you tried developing a workflow for a ticketing management system?

Nic Brough -Adaptavist-

You've already mentioned the "email me on my changes", but can you check that is not set on the account associated with the "secondary email address" you've used to create the issue?

Also, the account that creates the issue - can you check that it can see the issue? Jira does security properly and won't send emails to people who can't see the issues the email is about.

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