Email Subject for when Issue is Assigned to you

Kathleen Jacobs

I added 'EventType' to the email subject line, but it's still hard to be able to tell when an issue is being assigned to you. 'Updated' shows when any field is changed'. 'Assigned' shows when anything is assigned to it. Sometimes the Assignee will be changed and the email subject shows as 'Updated' (not sure why).

Is there a way to create a custom email or email subject that alerts a person when a ticket is assigned to them, and the subject shows that?

Nic Brough -Adaptavist-

The emails are generated by association with events. Events are mostly fired by changes to issues. "Issue assigned" is one event, and "Issue updated" another.

You are getting "Assigned" emails when "Issue Assigned" is being fired, and "Updated" when "Issue updated" is fired.

I suspect the problem here is the rather annoying and common problem that Jira is very happy to fire "issue updated" on any change, but does not fire "issue assigned" unless that is the ONLY edit being made. You have to use the "assign issue" to get "issue assigned", you can't just change the assignee on an edit screen.

The (inconvenient) fix is to remove "assignee" from all the edit screens. Then you will at least get consistent notifications.