How to detect incoming mails without Subject?

David Jansson

When users are sending mails without subject to a mailhandler the handler fail to create an issue without generating any ERROR or WARNING in "atlassian-jira-incoming-mail.log" unless you are logging in DEBUG mode.

The mail is just deleted from the folder!

2015-10-16 10:26:00,929 DEBUG [SOMC IMAP jira-mail-test] 
atlassian-scheduler-quartz1.clustered_Worker-2 anonymous    Test Mail 
Handler Test Mail Handler[10200]: Issue must have a summary. The mail 
message has an empty or no subject.
2015-10-16 10:26:00,929 DEBUG 
[SOMC IMAP jira-mail-test] 
atlassian-scheduler-quartz1.clustered_Worker-2 anonymous    Test Mail 
Handler Deleting Message: <1459F2CBB1C32E45863B1F1BFA0FDD6203CF27D0B767@XZY.user.net>

Anyone else observed this problem? 

/David Jansson

Daniel Santos_157bm4

Hi David,

This behavior was already reported to us as you can see from: https://jira.atlassian.com/browse/JRA-12649
It is not reported as a BUG, but there are people claiming it should be.
Please add yourself as a watcher to it and vote, so you can help us to understand the importance of this behavior and adjust its priority if necessary. This is our new features policy: https://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy