Administrator can't assign tasks

Question

Good Evening,

Please note the following:

- I am the administrator for my company JIRA site during evaluation mode and the admin account for the site cannot see the list of users I created

- the admin account cannot assign tickets to the users as well

Can someone let me know if what I am doing wrong?

Matthew

Michelle O'Riordan · Answer

Me too. Only devs would expect that assign-to default is restricted to devs-only.

matthew chapman2 · Answer

This was the perfect answer! "permission scheme" corrected my problem immediately.

Thank you

Nic Brough -Adaptavist- · Answer

I think both of these are about permissions.

Where are you looking for the list of users?  I'm guessing that you mean that you can get the list of users from the admin screens, but you can't see them in "user picker" fields (like reporter and assignee).  If that guess is right, go to Admin -> Global permissions and check who can "browse users" - make sure you have that permission and try again.

For assigning, there's a principle here - some applications say "admin can do anything".  This is a really bad access model and a trap that Atlassian do not fall into.  Jira doesn't care if you are an Admin when it comes to the assignee permission - you need to make sure you have it the same as any other user (of course, you could use "admins" in the permission shceme).  See https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions