User - Supervisor hierarchy and an advise on required steps/business requirements

Elmer Victor

Hi!

We're currently evaluating JIRA v 5.2.5/download installed in Windows 7 and using Oracle 11g as DB.

Is there any way that we can setup a user-supervisor hierarchy. Like a reporter can only set the assignee to his/her supervisor?

Any advise where to start base on business requirements below?

Basically, we're trying to accomplish a flow like...

1. User create issue ( like a program enhancement request)
2. Forward the request to Immediate Dept. Supervisor for Approval. The assignee field should be based on the user-supervisor hierarchy
3. Department supervisor evaluates/approves the request
4. Supervisor endorse the request to I.T. Head
5. I.T. Head then evaluates/approve the request
6. I.T. Head assigns development work, depending on the affected objects, One or More developers.
7. And the normal Development to UAT to Production flow.

The numbers 2. and 6. are a bit complicated, well at least for a beginner like me.

Warm regards,

Elmer

John Garcia

I think this would be something for the Conditions feature, you would set up a workflow transition with the User is Member of <Supervisors> Group to protect Issues from unauthorised Transition.

<Approver>'s dashboard would be populated with filters of the

status is in (approval, needed, statuses)

nature, and she would click the first one and then use hotkeys to scroll through the list as part of her workflow.