How do you condition user picker fields that were not mandatory as part of the input, and thus can be ignored as part of the signoff validation?

David Gordon_2o7q6n

Gerry Tan

You need to add the user picker field to the request type via project settings. Normally the field wouldn't be listed in the available fields, in which case you first need to add the field to the JIRA create screen associated with the issue type of the request type.