I'm unable to fill in the "Responsible ID" field.

Question

I'm trying to open a chargeback ticket through the link:

When I fill out the form, the "Responsible ID" field won't allow input. Because of this, I can't finalize the ticket, which is directly impacting my work demand.

Could you help me with this?

Fabio Racobaldo _Catworkx_ · Answer

Hi @Diego Lopes ,

please specify what type of custom field is "Responsible ID". If it is an user field custom field please verify that you have browse user permission in global permission.

Hope this helps,

Fabio

Nikola Perisic · Answer

Hello @Diego Lopes

PRO Tip: Never put the URL of your instance on the public forums. Does the form contain any type of the separator conditionals?