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jira data disappear?

kangsookim

I am using JIRA software server trial. and i am using very well.

but today, When i connect to JIRA software server, I can't. so I check my server.

I think My server was shutdown unsafely.

so I reboot my server. but my JIRA data disappear.

I didn't backup my data. how can i find my JIRA software Data.

PLEASE let me know , How can I recover my data~

p.s

thanks~

I recover data from backup file(export folder).

I add comment your message. but they say I have no permmission!

Accepted answers

Nic Brough -Adaptavist-

What does the log file say has gone wrong? <JIRA home>/logs/atlassian-jira.log

Also, have a look in <JIRA home>/export - are tehre any files in there? (It should have regular backups in there)

All comments

Nic Brough -Adaptavist-

What does the log file say has gone wrong? <JIRA home>/logs/atlassian-jira.log

Also, have a look in <JIRA home>/export - are tehre any files in there? (It should have regular backups in there)

kangsookim

I have file in <JIRA home>/export/2016-May-31–1600.zip file~

Can i restore this file?

and this is my log. please check what's wrong~

2016-06-03 20:34:38,599 http-nio-8080-exec-20 ERROR anonymous 1234x67961x6 yavphw 223.33.164.24 /s/d41d8cd98f00b204e9800998ecf8427e-CDN/en_US9xzssu/70119/b6b48b2829824b869586ac216d119363/0.5.0/_/download/batch/com.atlassian.plugin.jslibs:moment-2.6.0/com.atlassian.plugin.jslibs:moment-2.6.0.js [o.a.c.c.C.[.[localhost].[/].[file-server]] Servlet.service() for servlet file-server threw exception java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:140) at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:65) at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:100) at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.cache(Controller.java:317) at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.writeTo(Controller.java:272) at com.atlassian.plugin.webresource.http.Controller.sendCached(Controller.java:364) at com.atlassian.plugin.webresource.http.Controller.serveResources(Controller.java:179) at com.atlassian.plugin.webresource.http.Controller.serveBatch(Controller.java:78) at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:139) at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:128) at com.atlassian.plugin.webresource.support.http.BaseRouter.callHandler(BaseRouter.java:187) at com.atlassian.plugin.webresource.support.http.BaseRouter.dispatch(BaseRouter.java:161) at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:67) at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33) at javax.servlet.http.HttpServlet.service(HttpServlet.java:618) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) ... 111 filtered at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60) at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61) ... 60 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393) at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426) at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:339) at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:418) at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:406) at java.util.zip.DeflaterOutputStream.flush(DeflaterOutputStream.java:277) at com.atlassian.gzipfilter.GzipResponseStream.flush(GzipResponseStream.java:31) at com.atlassian.gzipfilter.RoutableServletOutputStream.flush(RoutableServletOutputStream.java:138) at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:136) ... 192 more Caused by: java.io.IOException: An established connection was aborted by the software in your host machine at sun.nio.ch.SocketDispatcher.write0(Native Method) at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51) at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93) at sun.nio.ch.IOUtil.write(IOUtil.java:65) at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471) ... 10 filtered ... 201 more 2016-06-03 20:34:38,615 http-nio-8080-exec-20 ERROR [o.a.c.c.C.[.[localhost].[/].[noopservlet]] Servlet.service() for servlet [noopservlet] in context with path [] threw exception java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:140) at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:65) at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:100) at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.cache(Controller.java:317) at com.atlassian.plugin.webresource.http.Controller$1CachedContentImpl.writeTo(Controller.java:272) at com.atlassian.plugin.webresource.http.Controller.sendCached(Controller.java:364) at com.atlassian.plugin.webresource.http.Controller.serveResources(Controller.java:179) at com.atlassian.plugin.webresource.http.Controller.serveBatch(Controller.java:78) at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:139) at com.atlassian.plugin.webresource.http.Router$7.apply(Router.java:128) at com.atlassian.plugin.webresource.support.http.BaseRouter.callHandler(BaseRouter.java:187) at com.atlassian.plugin.webresource.support.http.BaseRouter.dispatch(BaseRouter.java:161) at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:67) at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33) at javax.servlet.http.HttpServlet.service(HttpServlet.java:618) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) ... 111 filtered at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60) at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61) ... 60 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:393) at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:426) at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:339) at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:418) at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:406) at java.util.zip.DeflaterOutputStream.flush(DeflaterOutputStream.java:277) at com.atlassian.gzipfilter.GzipResponseStream.flush(GzipResponseStream.java:31) at com.atlassian.gzipfilter.RoutableServletOutputStream.flush(RoutableServletOutputStream.java:138) at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:136) ... 192 more Caused by: java.io.IOException: An established connection was aborted by the software in your host machine at sun.nio.ch.SocketDispatcher.write0(Native Method) at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:51) at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93) at sun.nio.ch.IOUtil.write(IOUtil.java:65) at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471) ... 10 filtered ... 201 more 2016-06-03 20:43:29,881 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 20:43:29,881 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 20:43:35,414 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-03 21:43:29,886 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 21:43:29,886 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 21:43:35,421 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-03 22:43:29,899 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 22:43:29,899 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 22:43:35,449 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-03 23:43:29,917 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-03 23:43:29,917 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-03 23:43:35,454 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 00:43:29,922 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 00:43:29,922 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 00:43:35,459 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 01:43:29,926 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 01:43:29,926 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 01:43:35,463 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 02:43:29,937 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 02:43:29,937 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 02:43:35,467 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 03:43:29,951 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 03:43:29,951 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 03:43:35,473 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 04:00:00,784 Caesium-1-3 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Data export completed in 625ms. Wrote 12188 entities to export in memory. 2016-06-04 04:00:00,784 Caesium-1-3 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup 2016-06-04 04:00:01,331 Caesium-1-3 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup 2016-06-04 04:43:29,960 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 04:43:29,960 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 04:43:35,475 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 05:43:29,971 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 05:43:29,971 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 05:43:35,486 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 06:43:29,984 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 06:43:29,984 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 06:43:35,505 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 07:43:30,001 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 07:43:30,001 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 07:43:35,507 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 08:43:30,014 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 08:43:30,014 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 08:43:35,514 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 09:43:30,021 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 09:43:30,021 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 09:43:35,536 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-04 10:43:30,040 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler... 2016-06-04 10:43:30,040 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Feature flag is disabled, no need to install glances. 2016-06-04 10:43:35,540 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler... 2016-06-07 08:19:58,960 localhost-startStop-1 INFO [c.a.jira.startup.JiraStartupLogger]

Nic Brough -Adaptavist-

It looks to me like you have a broken add-on, but it's hard to tell from that chunk of log - are there any other errors?

You should be able to restore your data from that backup file, yes.

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