Comment-Edits from Android-App not shown in Browser

Question

Dear community,

I had a longer comment in one of my cards which I edited using the Trello-Android-App on my phone (S23 Ultra). When accessing the same comment in the browser app, most of the content was missing. It did show the content while not in "edit"-mode. As soon as I went into edit-mode for the comment, the content edited via phone was not visible anymore.

The big problem is this: Unfortunately, one hour ago I went into edit-mode in browser-mode (Chrome) and hit "Save" (up until then I always hit "discard changes", since it did not show the content properly). Now it deleted all the content that I edited using my phone app. Honestly, this is very bad and I never had any issues like this. After researching online, there is no way to revert the comment back to its previous state. Terrible bug. Does anyone here know the reason why this happens and if there is any way to restore the comment?

Thanks in advance!

Kresh1k · Answer

Dear Arek and Anastasiia,

thanks a lot for your great support! I already got the confirmation for the ticket. Now I will wait and see what happens. :)

I wish both of you a great day!

Kind regards,

Kresh

Anastasiia Dimnych · Answer

Hi @Kresh1k,

Sorry you’re facing this issue. I created a support ticket for you - TRELLO-227697. Check your email for further updates.

Best regards,

Anastasiia

Arkadiusz Wroblewski · Answer

Hello @Kresh1k

Because this has caused apparent data loss and Community members cannot inspect Trello’s backend records, I have requested assistance from Atlassian for further investigation.

I cannot guarantee that the previous comment text can be restored, but Support should be able to investigate the cross-client editing behaviour.

Best,

Arek 🤠