delete account

Question

Hello,

I cannot delete my Atlassian account.

I receive this error:

"User is last billing admin of a transaction account that has one or more active entitlements.
User is last billing admin of a transaction account that has one or more non-cancelled subscriptions."

I have already:

* Cancelled all subscriptions.

* My trial has ended.

* My organization is empty.

* Billing is empty (no payment methods, no invoices, no billing profiles).

* I am the only billing admin.

* Goals, Rovo and Teams are still shown as Free, but I cannot remove them.

I also cannot submit a support ticket.

Can an Atlassian staff member help remove the remaining billing/admin associations so I can delete my account?

Thank you.

Wendy van Willenswaard · Answer

Hoi Arek,

Ik gebruik geen inlogformulier in een incognitovenster. Het lukt me helaas niet om het te verwijderen. Echt irritant.

Groetjes,
Wendy

Former user · Answer

I've tried to raise a support request that way. I hope after a fortnight, I won't be able to appear on the sites with my name, but rather as a deleted user. Thanks for sharing though!

Former user · Answer

The same thing is happening with me and it is irritating that there's no manual review for this support ticket, an issue which is a deliberate attempt to keep you hooked in the app until you purchase it.