nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to edit content of Customer Notifications

Olivier_e273p8

I try with differents browsers, clean cach, refresh... always same error.

and only for the first type of answer. others are ok.

All other functions work fine, for example I can enable and disable notifications without a problem.

I am on Free Tier so cannot request support.

Accepted answers

All comments

Marc -Devoteam-

Hi @Olivier

{{ticket.title}} isn't a valid smart value on the customer notification on ticket creation

You need to supply ${issue.summary}

Olivier_e273p8

thanks for reply but its not that.

if put only "hello" in the text, i have the same issue

its not about the text input

Marc -Devoteam-

HI @Olivier

Can you try another browser or incognito window.

If this works, then clear your cache and cookies.

Olivier_e273p8

i try with firefox, chrome, vivaldi and libreWolf and clean cache, incognito.

Same.

Marc -Devoteam-

Hi @Olivier

I can't recreate this error.

So this seems instance related, you would need to contact Atlassian Support on this, as it seems to impact your instance.

You need to be a Jira administrator or higher to create a support ticket and not on a Free instance.

Maksym Liutyi

Hi @Olivier,

Sorry you’re facing this issue. I created a support ticket for you - JST-1331818. Check your email for further updates.

Best regards,
Maksym

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