Receiving receipts via billing contact email, but no way to get full invoices automatically

Kristýna Klepáčková

Hi everyone,

We've set up a billing contact email on our Workspace so our accounting department can keep track of subscription payments. However, it seems only receipts are sent automatically to that email — not full invoices.

From what I understand, invoices with custom company details have to be manually downloaded from the Workspace's Billing page, and only a Workspace admin has access to that page.

Is there any way to:

1. Have full invoices (not just receipts) sent automatically by email, or
2. Give someone (e.g. our accountant) access to download invoices from the Billing page without making them a full Workspace admin with access to all our boards?

Any advice or workarounds would be appreciated. Thanks!

Tomislav Tobijas

Hmm @Kristýna Klepáčková... 🤔

I don't think that's achievable, at least not yet. Potentially, once they move Trello user management and billing under the same roof as other apps, something like this will be possible (see feature request)

What you could do is reach out to Atlassian Support and see if their team has any recommendations regarding this. 
An alternative channel would be billing support Atlassian Support: Pricing, Billing & Licensing and they could probably also provide some insight on the topic. 👀

Cheers,
Tobi