Group Notification

Question

Hello,

Imagine that we have list of department values which is held by custom field.

When the user selects one of the value from that list, at the end of issue creation process, it must send notification to the group.

For instance:

Custom Field A: A1,A2,A3

Custom Field B:a1@company.com,a2@company.com,a3@company.com

When the user selects A1, sends notification to the mail group a1@company.com according to the value based on custom field B.

Maybe there is another way to solve this problem?

Thanks in advance,

Best regards,

Ercan

Ravi Sagar _Sparxsys_ · Answer

Without script runner add-on it would be quite difficult to achieve your needs. The emails can be hard coded in the script. I suggest you evaluate Script Runner add-on, it is quite good and worth its money for taking your JIRA customizations to the next level.

Ercan Canlier1 · Answer

Hello @Tarun Sapra and @Ravi Sagar [Author - Mastering JIRA 7]

Thanks for the information and your interest. AFAIK script runner is not free. What do you exactly mean mapping department names to emails? We dont want to write emails as list of values. Is it possible to write A as label value and a@company.com as the real value? Sorry i didnt get how to implement it.

Kind regards,

Ercan

Tarun Sapra · Answer

Hello @Ercan Canlier

My Suggestion will to use "Cascading select list" as it will be easy for the user to see the department names mapped to the respective emails. and then use Script Runner plugin to send the custom email using the built-in post function.