No option to cancel free trial

Question

Hi, 
we use Trello at our little non-profit and wanted to check if the premium version might be worth it for us. I started the free trial today, but since I didn't add any credit card information or other payment options, I do not have the button to cancel the premium version once the free trial ends. If we choose to go for premium, I still need to talk to our colleague in finance if we can afford it, so it is very important for us that the free trial doesn't automatically turn into a paid membership. I've searched the FAQ, Google, and the community for similar problems and found two very different answers / solutions: 
- numerous people with the same problem have been helped by members of the Atlassian support team (they cancelled the free trial for them) 
- the FAQ and the interaction seen in the following screenshot suggest that the free trial ends automatically if no payment option has been entered

I would really appreciate if someone could let me know which of both solutions / answers is correct, so we don't have to worry about spending money we possibly don't even have anymore. Thank you very much!

Jason Krewson · Accepted Answer

What you found in the screenshot is correct, I've also seen several posts say the same.

You can also check here Trello Pricing for an offical reference. Scroll down to the bottom to "How do I cancel my Trello Standard or Premium subscription?" and expand that.

Carlos Garcia Navarro · Accepted Answer

Hi @Anouk A_ ,

Welcome to the Community! As explained in this document, if no payment is provided, the workspace will downgrade to the free plan at the end of the free trial:

Cancel a free trial

If a payment method is added, a Workspaces on a free trial will automatically convert to that paid plan at the end of the trial period. If no payment method is provided, the Workspace will downgrade to the free plan at the end of the free trial.

If you want to cancel your free trial early, please contact our billing support team for help.

To contact billing support about a free trial:

* Open the billing contact form: Contact billing support

* Log in

* Since free trials don’t create invoices, choose Payments then Payment and credit card issues then Proceed without URL, SEN, EN or invoice number