Cancel - and delete my data

Question

I no longer use Bitbucket or any Atlassian products. My Git repositories have been migrated to GitHub. I cannot delete my Atlassian account because it reports that I am the billing/technical contact, but I have no accessible organization or active products. Please remove any remaining billing/technical associations and enable deletion of my account.

Tomislav Tobijas · Answer

Hey @Rossco107 ,

Related to this, you can contact official support team via this channel: Atlassian Support: Pricing, Billing & Licensing

Select this:

And at the bottom of the screen, there should be Need more help? button. Once you click on that, you should be able to fill out the form and submit the ticket.

Also, you can check https://admin.atlassian.com/billing to see if you have any accounts listed there 👀

Cheers,
Tobi

Gor Greyan · Answer

@Rossco107

You should delete the site first, then try to delete the account.

* Go to admin.atlassian.com > [Your Site] > Products, and delete each product (like Jira).
* After that, try deleting your account again.

See this documentation.
https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact

Rossco107 · Answer

I get this - but its only me, I cant select anyone else- I can stop monthly billing on my free account -- You can't delete your account
Your account can't be deleted because:
This account is related to active accounts that are set to AUTO-RENEW.
This account is the primary billing contact for one or more products.
This account is a technical contact for one or more products.
To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
Read our support documentation for more help and instructions: