Premium subscription without any change

Question

Hello, I have already subscribed to the premium plan and paid it, but in my boards I still see the "premium required" label on every item. What should I do now? thank you. Best Regards.

Brandy Waller · Answer

I realize this is from a while ago, but if you're still experiencing no visible changes with your Trello Premium, maybe double-check the account settings or features panel—sometimes features don't auto-enable after upgrading. Have you looked into updates from Trello or asked their support directly? Sharing any solutions you find might help others facing the same confusion!

Liam Do - DevSamurai · Answer

Hi @Monica Ruiz ,

This usually means the Premium subscription was applied to a different Workspace than the one you're currently viewing. A few things to check:

Make sure you're in the correct Workspace because Trello subscriptions are tied to a specific Workspace, not your entire account.

Verify the subscription is active. Go to your Workspace → Settings → Billing and confirm the Premium plan shows as active.

Try logging out and back in. Sometimes the subscription status doesn't refresh immediately.

If everything looks correct and Premium features still aren't unlocked, raise a ticket to Atlassian Support. The billing team can verify the subscription is linked to the right Workspace and account.

Hope it helps 🙌
Liam