Moving email address

Question

I have 2 Trello accounts - one personal, one business. Due to redundancy, I will soon lose my business email. I would therefore like to change the email to my personal email. I understand I cannot have 2 accounts with the same email, so I have deleted the Trello account with my personal email address. I would then like to update the email on my business account to my personal email address. Trello appears to be completely confused about this and there is no help function. It says it will send an email to the personal account for me to verify, but it is just not sending anything. I have asked it repeatedly.

Desiree Pierce · Answer

I stumbled upon this older discussion and wanted to add that you can easily update your email address in Trello through your Atlassian account settings. Just make sure all your devices reflect the change. Has anyone here faced challenges doing this?

Anwesha Pan · Answer

Hi @carl 👋🏻

First of all, welcome to community! ✨

Deleting an account or changing an email address often triggers a 14-day grace period, meaning your personal email is still locked in Trello's system.

You could wait for 14 days to completely get the email address deleted.

OR

You could permanently delete the account with your personal email address, without waiting for 14 days grace period.

I hope this helps & resolves your issue. 🙂

Thanks,
Anwesha

Jason Krewson · Answer

Have you checked your Junk/Spam folder? The verify emails love to go there.

I found another similar post like this Reusing email after account deletion, I would recommend contacting Atlassian support if you are still having issues.