Am I eligible for a partial refund?

Question

I paid $959.92 for Trello through March 2027 but have stopped using it all together and would like to request a partial refund, if possible.

When I logged in, it looks like my account may no longer be active. I can see activity from years ago, but nothing from the past year.

Anyone know whether I’m eligible for a partial refund, or if that payment is no longer refundable?

Arkadiusz Wroblewski · Answer

Hello @NC DNCR

You can find official information about the refund policy in this KB article. https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/  and here https://www.atlassian.com/licensing/cloud#terms-of-service

Best,

Arkadiusz 🤠

Jason Krewson · Answer

No worries, someone might know and respond. Personally I am not sure what the options would be. Hope it all works out for you though as that is a nice chunk of change!

NC DNCR · Answer

Appreciate that. Thank you. I was asking more to get opinions rather than actual support. my bad.