Not Seeing Workspace Content for Transfer

Question

I have an email instructing me to transfer Loom content before July 6. The steps include scrolling to "My Workspace Content" and then "Get Started", however, these are not appearing in my personal account settings. Any help appreciated. I am in fear of losing my video content.

Thanks!

Anwesha Pan · Answer

Hi @Aimee Dester

As Tobi mentioned, if you don't see the "My Workspace Content" option, you likely do not have multiple workspaces or a team account.

You will not lose your content. This transfer instruction only applies if you need to move videos between different workspaces otherwise, your Personal Library and videos remain perfectly safe. 🙂

Hope this answers your question.

Thanks,
Anwesha

Tomislav Tobijas · Answer

Hi @Aimee Dester ,

As stated by Ellie here https://community.atlassian.com/forums/Loom-questions/I-don-t-have-another-workspace-to-transfer-my-videos-to/qaa-p/3247326#M1651

...this change only affects the ability to move content between workspaces.

If you don't have another workspace, there is no action for you to take.

I also added some links when it comes to migration of workspaces from Loom to Atlassian ecosystem here: https://community.atlassian.com/forums/Loom-questions/Loom-to-Atlassian-Migration/qaa-p/3246996#M1631

Basically, if you don't have option to switch workspace in the top left corner, you don't need to take any action:

Hope this clarifies things.

Cheers,
Tobi