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New license necessary for upgrade to version 6?

Manuel Offermann

Hello,

2 weeks ago we upgraded our JIRA version from version 4.3 to version 5.0. Our plan was to upgrade to version 6.*, but we get an error message that license is too old for version 5.1 or higher.

This is the message from the logfile:

2014-10-22 12:31:41,960 main ERROR [atlassian.jira.license.LicenseJohnsonEventRaiserImpl] The current license is too old (14.05.2012 16:00:00) to run this version (5.1 - Thu Jul 05 00:00:00 CEST 2012) of JIRA.

2014-10-22 12:31:42,017 main ERROR [atlassian.jira.upgrade.UpgradeLauncher] No upgrade is being performed due to detected inconsistencies. The current license is too old to install this version of JIRA (5.1)

Our IT administrators also get another message:

>>JIRA support and updates for this license ended on 14.05.2012 16:00:00. JIRA updates created after 14.05.2012 16:00:00 are not valid for this license.

>>If you wish to have access to support and updates, please renew your maintenance. Renewing your maintenance allows you continued access to great benefits.

We have a 100 user license which is still valid, it will be renewed each year by our license management. Therefore I can't understand why our license is not valid.

Now my questions:

Do we need a new one?
Do we need a license upgrade?
Can our problem be solved by a technical modification in the software?

Thanks in advance for your help!

Accepted answers

Jose M_

Normally upgrades are covered during the maintenance period. I would contact sales@atlassian.com and ask for more information.

All comments

Nic Brough -Adaptavist-

Possibly.

Check the end date on your licence in JIRA carefully - what exactly does it say?

For your questions

Maybe
No, it changed between 3 and 4, but not again
No.

Jose M_

Normally upgrades are covered during the maintenance period. I would contact sales@atlassian.com and ask for more information.

Manuel Offermann

Hello Jose, thanks for this email, I will contact them via email.

Manuel Offermann

Thanks Nic for your first information.

I have updated with a few more information from my IT administrator.

How can I check if we need to order a new license?

Nic Brough -Adaptavist-

Ah, ok, well, the error messages tell you what is wrong. The licence you have installed is invalid for the version of Jira you have. You can only upgrade JIRA to a version that was released BEFORE the end of your licence. Now, you say you've been paying for the maintenance for 100 users. That's fine. But I suspect that you have NOT been *installing* the new licences when you renew them All you need to do is go to your my.atlassian account and find the licence - it will give you a valid licence key which you can copy and paste into JIRA.

Manuel Offermann

We have copied the license which is notified on my.atlassian, but it didn't work. We tried it with license from our internal license management as well, but no success. Do I have to renew it in my.atlassian?

Manuel Offermann

Hey guys,

issue is solved. It was a problem with certificate.

Version 6.3.14 is running fine now.

Thanks for your hints and ideas.

Bye

Manuel

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