Account deletion blocked - last billing admin

Question

Hello,

I am trying to permanently delete my Atlassian account but I am unable to do so for the following reason shown on the Close Account page:

"User is last billing admin of a transaction account that has one or more active entitlements."

I cannot cancel it myself because I am stuck in a loop: I cannot delete my account because I am the billing admin

I would like to request that you:
1. Cancel any active subscription associated with my account.
2. Delete my Atlassian account and all associated personal data (GDPR erasure request).

Please let me know if you need any additional information to process this request.

Thank you.

Luis Reche · Answer

I tried and i give up, its imposible to get my acc deleted. What crappy platform.

Evgenii · Answer

Also you can check for active emtitlements here, if you have on-premise instance
https://www.atlassian.com/purchase/my

Evgenii · Answer

Hi, @Luis Reche

The error message tells you exactly what's blocking the deletion: you're the last billing admin on an account that still has active subscriptions. You need to cancel those before the account deletion will go through.

Here's the basic sequence to work through:
Find and cancel the subscriptions
1. Go to admin.atlassian.com and sign in with uvtech.java04@gmail.com.
2. If you see multiple sites/organizations, check each one.
3. For each site: go to Billing -> Manage subscription.
4. For every product listed, click the ... menu next to it and select Cancel subscription. Confirm when prompted.
Then delete the account
Once all subscriptions are cancelled and there are no active entitlements, go to id.atlassian.com - Account preferences -> Delete account. The blocking error should be gone.

Since this is a community forum and not Atlassian's support channel, you'll need to raise the support ticket yourself at support.atlassian.com if the self-serve cancellation isn't showing up. The community can't access your account details.